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Frequently asked questions

Search FAQ
  • Can I choose the shipping method?Yes, you can choose from the different shipping methods we have.&nbsp; <div>Select your country and state/province at your cart, and you will see the shipping options.</div> <div>The price may vary depending on the shipping method, destination and weight. <div>*Some destinations only have a single shipping method.</div></div>
  • How can I order at Art &amp; Crafty? <div>Through a few simple steps, you will be able to buy the item you want, in a simple and safe way.</div> <div>&nbsp;</div> <div>Steps to make the purchase:</div> <div><br /> </div> <blockquote style="margin: 0px 0px 0px 40px; border: none; padding: 0px;">1. Search for the item you want to buy, for which you have several options:&nbsp;<span style="font-weight: bold;">Items</span>, to show all the items in the store; Search for articles by their&nbsp;<span style="font-weight: bold;">Category</span>; Search for the article by its&nbsp;<span style="font-weight: bold;">Brand</span>&nbsp;and, finally, with the&nbsp;<span style="font-weight: bold;">Advanced Search</span>.<br /> <br /> </blockquote> <blockquote style="margin: 0px 0px 0px 40px; border: none; padding: 0px;"> <div>2. Once you have found the item, you must select the number of units you want to purchase and press the&nbsp;<span style="text-decoration-line: underline;">Add to cart</span>&nbsp;button: it will automatically be updated in your shopping cart.</div> <div><br /> </div></blockquote> <blockquote style="margin: 0px 0px 0px 40px; border: none; padding: 0px;">3. You can choose between Continue shopping or Process the purchase. If you process the purchase, you have to select the&nbsp;<span style="text-decoration-line: underline;">Shipping method</span>&nbsp;-first choose your country and state/province- and the&nbsp;<span style="text-decoration-line: underline;">Payment method</span>&nbsp;you want and press the Recalculate button to update your purchase.</blockquote> <div><br /> </div> <blockquote style="margin: 0px 0px 0px 40px; border: none; padding: 0px;"> <div>4. Identify yourself in the system with your username and password.</div> <div><br /> </div></blockquote> <blockquote style="margin: 0px 0px 0px 40px; border: none; padding: 0px;"> <div>5. Checking your data, if the data is correct click Next. Otherwise, make the necessary changes and click Next.</div> <div><br /> </div></blockquote> <blockquote style="margin: 0px 0px 0px 40px; border: none; padding: 0px;"> <div>6. Confirmation of the order, review the data shown on the screen and, if everything is correct, press Confirm order.</div> <div><br /> </div></blockquote> <div>Your purchase has been successful, you can print a copy of your order in PDF format. Shortly, you will receive an e-mail with the details of your order.</div>
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